Help Desk Support Model Great Ideas #8 Engineering Tool Leverage; 10. The Service Support Process Model .

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Help Desk Support Model Great Ideas #8 Engineering Tool Leverage; 10. The Service Support Process Model .

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Help

help (help),USA pronunciation v.t., 
  1. to give or provide what is necessary to accomplish a task or satisfy a need;
    contribute strength or means to;
    render assistance to;
    cooperate effectively with;
    aid;
    assist: He planned to help me with my work. Let me help you with those packages.
  2. to save;
    rescue;
    succor: Help me, I'm falling!
  3. to make easier or less difficult;
    contribute to;
    facilitate: The exercise of restraint is certain to help the achievement of peace.
  4. to be useful or profitable to: Her quick mind helped her career.
  5. to refrain from;
    avoid (usually prec. by can or cannot): He can't help doing it.
  6. to relieve or break the uniformity of: Small patches of bright color can help an otherwise dull interior.
  7. to relieve (someone) in need, sickness, pain, or distress.
  8. to remedy, stop, or prevent: Nothing will help my headache.
  9. to serve food to at table (usually fol. by to): Help her to salad.
  10. to serve or wait on (a customer), as in a store.

v.i. 
  1. to give aid;
    be of service or advantage: Every little bit helps.
  2. cannot or  can't help but, to be unable to refrain from or avoid;
    be obliged to: Still, you can't help but admire her.
  3. help oneself to: 
    • to serve oneself;
      take a portion of: Help yourself to the cake.
    • to take or use without asking permission;
      appropriate: They helped themselves to the farmer's apples. Help yourself to any of the books we're giving away.
  4. help out, to assist in an effort;
    be of aid to: Her relatives helped out when she became ill.
  5. so help me, (used as a mild form of the oath "so help me God'') I am speaking the truth;
    on my honor: That's exactly what happened, so help me.

n. 
  1. the act of helping;
    aid or assistance;
    relief or succor.
  2. a person or thing that helps: She certainly is a help in an emergency.
  3. a hired helper;
    employee.
  4. a body of such helpers.
  5. a domestic servant or a farm laborer.
  6. means of remedying, stopping, or preventing: The thing is done, and there is no help for it now.
  7. [Older Use.]helping (def. 2).

interj. 
  1. (used as an exclamation to call for assistance or to attract attention.)
helpa•ble, adj. 

Desk

desk (desk),USA pronunciation n. 
  1. an article of furniture having a broad, usually level, writing surface, as well as drawers or compartments for papers, writing materials, etc.
  2. a frame for supporting a book from which the service is read in a church.
  3. a pulpit.
  4. the section of a large organization, as a governmental bureau or newspaper, having authority over and responsibility for particular operations within the organization: city desk; foreign desk.
  5. a table or counter, as in a library or office, at which a specific job is performed or a service offered: an information desk; reception desk.
  6. a stand used to support sheet music;
    music stand.
  7. (in an orchestra) a seat or position assigned by rank (usually used in combination): a first-desk flutist.

adj. 
  1. of or pertaining to a writing desk: a desk drawer.
  2. of a size or form suitable for use on a desk: desk dictionary.
  3. done at or based on a desk, as in an office or schoolroom: He used to be a traveling salesman, but now he has a desk job.

Support

sup•port (sə pôrt, -pōrt),USA pronunciation v.t. 
  1. to bear or hold up (a load, mass, structure, part, etc.);
    serve as a foundation for.
  2. to sustain or withstand (weight, pressure, strain, etc.) without giving way;
    serve as a prop for.
  3. to undergo or endure, esp. with patience or submission;
    tolerate.
  4. to sustain (a person, the mind, spirits, courage, etc.) under trial or affliction: They supported him throughout his ordeal.
  5. to maintain (a person, family, establishment, institution, etc.) by supplying with things necessary to existence;
    provide for: to support a family.
  6. to uphold (a person, cause, policy, etc.) by aid, countenance, one's vote, etc.;
    back;
    second.
  7. to maintain or advocate (a theory, principle, etc.).
  8. to corroborate (a statement, opinion, etc.): Leading doctors supported his testimony.
  9. to act with or second (a lead performer);
    assist in performance: The star was supported by a talented newcomer.

n. 
  1. the act or an instance of supporting.
  2. the state of being supported.
  3. something that serves as a foundation, prop, brace, or stay.
  4. maintenance, as of a person or family, with necessaries, means, or funds: to pay for support of an orphan.
  5. a person or thing that supports, as financially: The pension was his only support.
  6. a person or thing that gives aid or assistance.
  7. an actor, actress, or group performing with a lead performer.
  8. the material, as canvas or wood, on which a picture is painted.
  9. See  support level. 

adj. 
  1. (of hosiery) made with elasticized fibers so as to fit snugly on the legs, thereby aiding circulation, relieving fatigue, etc.
sup•porting•ly, adv. 

Model

mod•el (modl),USA pronunciation n., adj., v.,  -eled, -el•ing  or (esp. Brit.) -elled, -el•ling. 
n. 
  1. a standard or example for imitation or comparison.
  2. a representation, generally in miniature, to show the construction or appearance of something.
  3. an image in clay, wax, or the like, to be reproduced in more durable material.
  4. a person or thing that serves as a subject for an artist, sculptor, writer, etc.
  5. a person whose profession is posing for artists or photographers.
  6. a person employed to wear clothing or pose with a product for purposes of display and advertising.
  7. a style or design of a particular product: His car is last year's model.
  8. a pattern or mode of structure or formation.
  9. a typical form or style.
  10. a simplified representation of a system or phenomenon, as in the sciences or economics, with any hypotheses required to describe the system or explain the phenomenon, often mathematically.
  11. [Zool.]an animal that is mimicked in form or color by another.

adj. 
  1. serving as an example or model: a model home open to prospective buyers.
  2. worthy to serve as a model;
    exemplary: a model student.
  3. being a small or miniature version of something: He enjoyed building model ships.

v.t. 
  1. to form or plan according to a model.
  2. to give shape or form to;
    fashion.
  3. to make a miniature model of.
  4. to fashion in clay, wax, or the like.
  5. to simulate (a process, concept, or the operation of a system), commonly with the aid of a computer.
  6. to display to other persons or to prospective customers, esp. by wearing: to model dresses.
  7. to use or include as an element in a larger construct: to model new data into the forecast.

v.i. 
  1. to make models.
  2. to produce designs in some plastic material.
  3. to assume a typical or natural appearance, as the parts of a drawing in progress.
  4. to serve or be employed as a model.
model•er*  [esp. Brit.,] model•ler, n. 

Great

great (grāt),USA pronunciation adj.,  -er, -est, adv., n., pl.  greats,  (esp. collectively) great, interj. 
adj. 
  1. unusually or comparatively large in size or dimensions: A great fire destroyed nearly half the city.
  2. large in number;
    numerous: Great hordes of tourists descend on Europe each summer.
  3. unusual or considerable in degree, power, intensity, etc.: great pain.
  4. wonderful;
    first-rate;
    very good: We had a great time. That's great!
  5. being such in an extreme or notable degree: great friends; a great talker.
  6. notable;
    remarkable;
    exceptionally outstanding: a great occasion.
  7. important;
    highly significant or consequential: the great issues in American history.
  8. distinguished;
    famous: a great inventor.
  9. of noble or lofty character: great thoughts.
  10. chief or principal: the great hall; his greatest novel.
  11. of high rank, official position, or social standing: a great noble.
  12. much in use or favor: "Humor'' was a great word with the old physiologists.
  13. of extraordinary powers;
    having unusual merit;
    very admirable: a great statesman.
  14. of considerable duration or length: We waited a great while for the train.
    • enthusiastic about some specified activity (usually fol. by at, for, or on): He's great on reading poetry aloud.
    • skillful;
      expert (usually fol. by at or on): He's great at golf.
  15. being of one generation more remote from the family relative specified (used in combination): a great-grandson.
  16. great with child, being in the late stages of pregnancy.

adv. 
  1. very well: Things have been going great for him.

n. 
  1. a person who has achieved importance or distinction in a field: She is one of the theater's greats.
  2. great persons, collectively: England's literary great.
  3. (often cap.) greats, (used with a sing. v.) Also called  great go. [Brit. Informal.]
    • the final examination for the bachelor's degree in the classics and mathematics, or Literae Humaniores, esp. at Oxford University and usually for honors.
    • the course of study.
    • the subject studied.

interj. 
  1. (used to express acceptance, appreciation, approval, admiration, etc.).
  2. (used ironically or facetiously to express disappointment, annoyance, distress, etc.): Great! We just missed the last train home.
greatness, n. 

Ideas

i•de•a (ī dēə, ī dēə),USA pronunciation n. 
  1. any conception existing in the mind as a result of mental understanding, awareness, or activity.
  2. a thought, conception, or notion: That is an excellent idea.
  3. an impression: He gave me a general idea of how he plans to run the department.
  4. an opinion, view, or belief: His ideas on raising children are certainly strange.
  5. a plan of action;
    an intention: the idea of becoming an engineer.
  6. a groundless supposition;
    fantasy.
    • a concept developed by the mind.
    • a conception of what is desirable or ought to be;
      ideal.
    • (cap.) [Platonism.]Also called  form. an archetype or pattern of which the individual objects in any natural class are imperfect copies and from which they derive their being.
    • [Kantianism.]See  idea of pure reason. 
  7. a theme, phrase, or figure.
  8. [Obs.]
    • a likeness.
    • a mental image.
i•dea•less, adj. 

Tool

tool (to̅o̅l),USA pronunciation  n. 
  1. an implement, esp. one held in the hand, as a hammer, saw, or file, for performing or facilitating mechanical operations.
  2. any instrument of manual operation.
  3. the cutting or machining part of a lathe, planer, drill, or similar machine.
  4. the machine itself;
    a machine tool.
  5. anything used as a means of accomplishing a task or purpose: Education is a tool for success.
  6. a person manipulated by another for the latter's own ends;
    cat's-paw.
  7. the design or ornament impressed upon the cover of a book.
  8. [Underworld Slang.]
    • a pistol or gun.
    • a pickpocket.
  9. [Slang]([vulgar]). penis.

v.t. 
  1. to work or shape with a tool.
  2. to work decoratively with a hand tool.
  3. to ornament (the cover of a book) with a bookbinder's tool.
  4. to drive (a vehicle): He tooled the car along the treacherous path.
  5. to equip with tools or machinery.

v.i. 
  1. to work with a tool.
  2. to drive or ride in a vehicle: tooling along the freeway.
  3. tool up, to install machinery designed for performing a particular job: manufacturers tooling up for production.
tool er, n. 
tool less, adj. 

The

the1  (stressed ᵺē; unstressed before a consonant ᵺə;
unstressed before a vowel ᵺē),USA pronunciation
 definite article. 
  1. (used, esp. before a noun, with a specifying or particularizing effect, as opposed to the indefinite or generalizing force of the indefinite article a or an): the book you gave me; Come into the house.
  2. (used to mark a proper noun, natural phenomenon, ship, building, time, point of the compass, branch of endeavor, or field of study as something well-known or unique):the sun;
    the Alps;
    theQueen Elizabeth;
    the past; the West.
  3. (used with or as part of a title): the Duke of Wellington; the Reverend John Smith.
  4. (used to mark a noun as indicating the best-known, most approved, most important, most satisfying, etc.): the skiing center of the U.S.; If you're going to work hard, now is the time.
  5. (used to mark a noun as being used generically): The dog is a quadruped.
  6. (used in place of a possessive pronoun, to note a part of the body or a personal belonging): He won't be able to play football until the leg mends.
  7. (used before adjectives that are used substantively, to note an individual, a class or number of individuals, or an abstract idea): to visit the sick; from the sublime to the ridiculous.
  8. (used before a modifying adjective to specify or limit its modifying effect): He took the wrong road and drove miles out of his way.
  9. (used to indicate one particular decade of a lifetime or of a century): the sixties; the gay nineties.
  10. (one of many of a class or type, as of a manufactured item, as opposed to an individual one): Did you listen to the radio last night?
  11. enough: He saved until he had the money for a new car. She didn't have the courage to leave.
  12. (used distributively, to note any one separately) for, to, or in each;
    a or an: at one dollar the pound.

Service

serv•ice1  (sûrvis),USA pronunciation  n., adj., v.,  -iced, -ic•ing. 
n. 
  1. an act of helpful activity;
    help;
    aid: to do someone a service.
  2. the supplying or supplier of utilities or commodities, as water, electricity, or gas, required or demanded by the public.
  3. the providing or a provider of accommodation and activities required by the public, as maintenance, repair, etc.: The manufacturer guarantees service and parts.
  4. the organized system of apparatus, appliances, employees, etc., for supplying some accommodation required by the public: a television repair service.
  5. the supplying or a supplier of public communication and transportation: telephone service; bus service.
  6. the performance of duties or the duties performed as or by a waiter or servant;
    occupation or employment as a waiter or servant.
  7. employment in any duties or work for a person, organization, government, etc.
  8. a department of public employment, an administrative division of a government, or the body of public servants in it: the diplomatic service.
  9. the duty or work of public servants.
  10. the serving of a sovereign, state, or government in some official capacity.
    • the armed forces: in the service.
    • a branch of the armed forces, as the army or navy: Which service were you in during the war?
  11. [Ordn.]the actions required in loading and firing a cannon: service of the piece.
  12. Often,  services. the performance of any duties or work for another;
    helpful or professional activity: medical services.
  13. something made or done by a commercial organization for the public benefit and without regard to direct profit: Certain books are published at a loss as a public service.
  14. Also called  divine service. public religious worship according to prescribed form and order.
  15. a ritual or form prescribed for public worship or for some particular occasion: the marriage service.
  16. the serving of God by obedience, piety, etc.: voluntary service.
  17. a musical setting of the sung portions of a liturgy.
  18. a set of dishes, utensils, etc., for general table use or for particular use: a tea service; service for eight.
  19. See  answering service. 
  20. the serving of a process or writ upon a person.
  21. tarred spun yarn or other small stuff for covering the exterior of a rope.
  22. (in tennis, badminton, handball, etc.)
    • the act or manner of putting the ball or shuttlecock into play;
      serve.
    • the ball or shuttlecock as put into play.
  23. the mating of a female animal with the male.
  24. at someone's service, ready to be of help or use to someone;
    at one's disposal: You will have an English-speaking guide at your service.
  25. be of service, to be helpful or useful: If we can be of service, do not hesitate to call.

adj. 
  1. of service;
    useful.
  2. of, pertaining to, or used by servants, delivery people, etc., or in serving food: service stairs; the service pieces in a set of dishes.
  3. supplying aids or services rather than products or goods: Medicine is one of the service professions.
  4. supplying maintenance and repair: He operates a service center for electrical appliances.
  5. of, for, or pertaining to the armed forces of a country or one of them: a service academy.
  6. charged for providing service: a service fee of 15 percent on the restaurant check.
  7. providing, authorizing, or guaranteeing service: a service industry; a service contract.

v.t. 
  1. to make fit for use;
    repair;
    restore to condition for service: to service an automobile.
  2. to supply with aid, information, or other incidental services.
  3. (of a male animal) to mate with (a female animal).
  4. [Finance.]to pay off (a debt) over a period of time, as by meeting periodic interest payments.

Support

sup•port (sə pôrt, -pōrt),USA pronunciation v.t. 
  1. to bear or hold up (a load, mass, structure, part, etc.);
    serve as a foundation for.
  2. to sustain or withstand (weight, pressure, strain, etc.) without giving way;
    serve as a prop for.
  3. to undergo or endure, esp. with patience or submission;
    tolerate.
  4. to sustain (a person, the mind, spirits, courage, etc.) under trial or affliction: They supported him throughout his ordeal.
  5. to maintain (a person, family, establishment, institution, etc.) by supplying with things necessary to existence;
    provide for: to support a family.
  6. to uphold (a person, cause, policy, etc.) by aid, countenance, one's vote, etc.;
    back;
    second.
  7. to maintain or advocate (a theory, principle, etc.).
  8. to corroborate (a statement, opinion, etc.): Leading doctors supported his testimony.
  9. to act with or second (a lead performer);
    assist in performance: The star was supported by a talented newcomer.

n. 
  1. the act or an instance of supporting.
  2. the state of being supported.
  3. something that serves as a foundation, prop, brace, or stay.
  4. maintenance, as of a person or family, with necessaries, means, or funds: to pay for support of an orphan.
  5. a person or thing that supports, as financially: The pension was his only support.
  6. a person or thing that gives aid or assistance.
  7. an actor, actress, or group performing with a lead performer.
  8. the material, as canvas or wood, on which a picture is painted.
  9. See  support level. 

adj. 
  1. (of hosiery) made with elasticized fibers so as to fit snugly on the legs, thereby aiding circulation, relieving fatigue, etc.
sup•porting•ly, adv. 

Model

mod•el (modl),USA pronunciation n., adj., v.,  -eled, -el•ing  or (esp. Brit.) -elled, -el•ling. 
n. 
  1. a standard or example for imitation or comparison.
  2. a representation, generally in miniature, to show the construction or appearance of something.
  3. an image in clay, wax, or the like, to be reproduced in more durable material.
  4. a person or thing that serves as a subject for an artist, sculptor, writer, etc.
  5. a person whose profession is posing for artists or photographers.
  6. a person employed to wear clothing or pose with a product for purposes of display and advertising.
  7. a style or design of a particular product: His car is last year's model.
  8. a pattern or mode of structure or formation.
  9. a typical form or style.
  10. a simplified representation of a system or phenomenon, as in the sciences or economics, with any hypotheses required to describe the system or explain the phenomenon, often mathematically.
  11. [Zool.]an animal that is mimicked in form or color by another.

adj. 
  1. serving as an example or model: a model home open to prospective buyers.
  2. worthy to serve as a model;
    exemplary: a model student.
  3. being a small or miniature version of something: He enjoyed building model ships.

v.t. 
  1. to form or plan according to a model.
  2. to give shape or form to;
    fashion.
  3. to make a miniature model of.
  4. to fashion in clay, wax, or the like.
  5. to simulate (a process, concept, or the operation of a system), commonly with the aid of a computer.
  6. to display to other persons or to prospective customers, esp. by wearing: to model dresses.
  7. to use or include as an element in a larger construct: to model new data into the forecast.

v.i. 
  1. to make models.
  2. to produce designs in some plastic material.
  3. to assume a typical or natural appearance, as the parts of a drawing in progress.
  4. to serve or be employed as a model.
model•er*  [esp. Brit.,] model•ler, n. 

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